Terms & Conditions

These Terms & Conditions (the "Terms") are the customer agreement between you and the operator of the ETEC+ AI Agent (the "Service"). By creating an account, purchasing a plan, or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you are authorised to bind that business, and "you" refers to that business.

These Terms are to be read together with our Privacy Policy, which explains how we handle personal information, and any data-processing agreement ("DPA") we enter into for a specific engagement. A DPA is available on request for customers that require one. If there is a conflict, a signed DPA governs for its subject matter, then these Terms, then the Privacy Policy — except that nothing reduces any right you have under the Privacy Act 1988 (Cth) or the Australian Consumer Law.

The Service provides managed AI agents that answer questions, do research, create content, and carry out tasks across the tools and channels you connect. Each customer receives a private workspace; within it you can create agents, chat with them and give them work to do, manage files and knowledge, and connect third-party apps.

The Service is delivered using reputable cloud infrastructure and AI platform providers. The current sub-processors and AI model providers used to deliver the Service — including data-storage locations — are listed in our Privacy Policy, and a current summary (including the data-region details applicable to your workspace) is available on request.

We may improve, update, or change features of the Service over time. We will not materially reduce the core functionality of a paid plan during a billing period you have already paid for.

• The Service is intended for businesses and adults. You must be at least 18 years old to create an account.
• You must provide accurate account information and keep your login credentials confidential. You are responsible for all activity under your account.
• A workspace is controlled by its owner, who may invite team members and assign roles. The owner is responsible for the conduct of its members and for managing their access.
• You must notify us promptly if you become aware of any unauthorised use of your account.

Paid plans are billed monthly in advance in AUD (unless another currency is shown at checkout) and are processed securely by our payment provider, Stripe. We do not store full card numbers. Each plan includes a licensed number of agent seats and a monthly credit allowance; you can purchase top-up credits, which roll over and remain available until consumed.

• Subscriptions renew automatically each billing period until cancelled.
• Usage beyond your plan's included allowance is drawn from your top-up credit balance.
• Fees are exclusive of GST unless stated otherwise; where GST applies it will be itemised on your invoice.
• Invoices are generated automatically and can be sent to your accounts team.
• You authorise us to charge your nominated payment method for all fees due under your plan.

Some of what we provide sits outside your monthly subscription. Two charges are separate from it: a one-time setup fee, and any custom workflow build work (“Flow+”). Both are quoted and invoiced by us directly rather than charged through the self-service checkout.

Setup fee. A one-time setup fee applies per workspace, at the amount shown on our pricing page at the time you subscribe. It is charged once per workspace, however many agents you run, and is not charged again when you add further agents. It covers the onboarding work described on that page — provisioning, agent configuration, integration setup, and team enablement. We invoice it separately once onboarding is scheduled; it is not taken at signup.

Professional services (Flow+). Custom workflow builds are quoted in writing before any billable work begins, and are billed by the hour at the rate stated in that quote, against the scope you accept. The initial scoping discussion is not charged. Changes to an accepted scope are quoted separately before we act on them. Flow+ work requires an active paid plan, because the workflows we build run on the agents your plan provides.

• Both charges are exclusive of GST; where GST applies it is itemised on your invoice.
• Invoiced amounts are payable by the due date stated on the invoice.
• Fees for work already performed are not refunded if you later cancel your subscription, because that work has been delivered.
• You keep the workflow configuration we build for you, and we document it on handover.
• Nothing in this section limits any refund or remedy you are entitled to under the Australian Consumer Law (see section 17).

We may offer time-limited trial agents. A trial runs until its stated expiry time, after which the agent is stopped and may be removed unless it is converted to a paid plan. Trial agents may carry a limited credit allowance and may be restricted in features or capacity. Converting a trial to a paid plan restores the standard monthly allowance and continues the agent in place — your workspace content is preserved on conversion.

You can cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and no further renewal is charged.

• Fees already paid are not refunded for change of mind or partial-period use, except where required by law.
• Unused top-up credits are not refundable, except where required by law.
• Nothing in this section limits any refund or remedy you are entitled to under the Australian Consumer Law (see section 17).
• If you believe you have been charged in error, contact us at sales@etecplus.com.au and we will investigate promptly.

If a subscription payment fails, a grace period applies — 7 days unless your plan states a different period. During the grace period you can update your payment method to restore good standing, and we will notify you before the deadline. If payment is not received within the grace period, the subscription is cancelled and your Service data is removed in accordance with our Privacy Policy (sections 13 and 27). You are responsible for exporting any data you wish to keep before removal.

You own your Customer Data. "Customer Data" means the content, instructions, workflows, prompts, notes, files, and other data you provide, upload, or create in your workspace, and any output generated specifically for you from them. You retain all rights in your Customer Data, including your workflows and prompts. We claim no ownership over them.

• You grant us a limited licence to host, process, and transmit Customer Data solely to provide, maintain, secure, and support the Service for you.
• Your documents, emails, prompts, and workspace content are not used to train, fine-tune, or improve any AI or machine-learning model, and are never sold or shared for another party's own purposes.
• Customer Data is not mixed across customers. Each workspace is logically separate.
• While your subscription is active you can access and export your data — including your files, knowledge-base documents, workflows, and prompts — through the dashboard. If you need a bulk export or reasonable assistance when leaving, contact us and we will provide it.
• After termination, data is handled as described in section 18 and the Privacy Policy.

The Service connects to third-party tools you approve — such as Gmail, Microsoft 365, Google Drive, calendars, CRMs, and file storage — using secure OAuth authorisation via our connectivity provider (Composio), at your direction.

• The exact permissions (OAuth scopes) for each tool — including Gmail, Microsoft, and Drive — are displayed by the provider at the moment you connect it, before any access is granted. A current list of the permissions used for each connected app is available on request.
• Connections use least-privilege access: only the permissions required for the tasks you approve.
• You can review, revoke, or disconnect any connected tool at any time from the dashboard or from the provider's own security settings.
• Each connected tool is an independent service with its own terms and privacy policy. You are responsible for reviewing them and for ensuring connecting the tool does not breach your agreement with that provider.
• When your agent acts in a connected tool (for example, sending an email or updating a record), it acts on your instructions and on your behalf.

You must not use the Service to:

• break any law, infringe anyone's rights (including privacy and intellectual property rights), or violate a third party's terms of service;
• send spam or unsolicited bulk messages, or engage in deceptive, fraudulent, or harmful activity;
• upload malware, or attempt to probe, disrupt, or gain unauthorised access to any system;
• process personal information of others without a lawful basis (see section 20 of the Privacy Policy);
• resell or provide the Service to third parties as your own service without our written consent; or
• reverse-engineer the Service except where permitted by law.

We may suspend or terminate access for material breach of this section (see section 18).

AI agents can produce output that is inaccurate, incomplete, or inappropriate for your purpose. You are responsible for reviewing output and for the tasks you instruct your agents to perform — including actions taken in your connected tools on your instructions. The Service is a tool to assist your business; it is not a substitute for professional advice (legal, financial, medical, or otherwise), and output should be verified before you rely on it for consequential decisions.

We treat your Customer Data as confidential. Our personnel may access it only where necessary to operate, support, or secure the Service, and are bound by obligations to protect it. We do not use your business information, name, or case material in marketing or testimonials without your prior written consent.

We handle personal information in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles. The Privacy Policy sets out what we collect, how we use it, the sub-processors and AI model providers involved (with data-storage locations), our retention, deletion, backup, and breach-notification procedures, and your rights. Where we process personal information contained in your Customer Data, we do so as your processor, on your documented instructions. A data-processing agreement is available on request for customers that require one.

We apply reasonable, industry-standard safeguards to protect your information — encryption in transit and at rest, least-privilege access controls, a server-side authorisation boundary, and incident-response procedures aligned with the Notifiable Data Breaches scheme. The full detail is in sections 12, 14, and 24 of the Privacy Policy.

We do not currently hold SOC 2 or ISO 27001 certifications, which are not legally required to operate this type of service in Australia. The infrastructure this Service runs on is provided by Agent37, which publishes its own security controls, policies and current compliance status at trust.agent37.com. Those are their certifications and their programme, not ours, and we link rather than restate them so the status you see is always current. For procurement and security reviews we make the following available on request:

• a summary of our security controls and architecture;
• the current sub-processor and AI-model-provider list, with data-region details;
• the current list of OAuth permissions used for Gmail, Microsoft, Drive, and other connected apps;
• our data-retention, deletion, backup, and breach-notification procedures; and
• current certificates of currency for our insurance coverage.

To request any of these for review, contact sales@etecplus.com.au.

The Service is provided with reasonable care and skill. Except as expressly stated in these Terms or required by law, the Service is provided "as is" and we disclaim all other warranties, including uninterrupted or error-free operation and fitness for a particular purpose. We do not warrant that AI-generated output will be accurate or suitable for your purposes. Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

To the maximum extent permitted by law, and subject to your non-excludable rights: (a) we are not liable for indirect or consequential loss, loss of profits, revenue, data, goodwill, or business opportunity; and (b) our aggregate liability arising out of or in connection with the Service is limited to the fees you paid us in the 12 months before the event giving rise to the liability. Where the Australian Consumer Law applies and permits limitation, our liability for a breach of a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

You indemnify us against claims arising from your breach of these Terms, your misuse of the Service, or your unlawful processing of another person's data through the Service, except to the extent caused by our breach or negligence.

You may stop using the Service and cancel at any time (section 7). We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within 14 days of notice, immediately for serious misuse (such as unlawful activity or security attacks), or if a subscription remains unpaid after the grace period in section 8.

On termination: your access ends at the close of the period you have paid for (for voluntary cancellation) or on the termination date (for breach); you remain responsible for exporting data you wish to keep before access ends; and Service data is then removed in accordance with the Privacy Policy, subject to records we must keep by law (for example, tax records). In the event of a merger, acquisition, or insolvency, your data continues to be handled under the commitments in these Terms and the Privacy Policy, and any successor remains bound by them.

We may update these Terms from time to time. We will update the version and "Last updated" date on this page and, for significant changes, take reasonable steps to notify you (for example, by email or a notice in the Service). Changes apply from the date they are posted or a later notified date. If you do not agree to a change, you may cancel your subscription before the change takes effect; continued use after that constitutes acceptance.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation for at least 30 days. Nothing in this section prevents either party from seeking urgent interlocutory relief or limits your rights under the Australian Consumer Law.

For questions about these Terms, or to request any of the documents listed in section 15, contact us at sales@etecplus.com.au. Christopher Hoang Luu Nguyen trading as ETEC+ — ABN 16 504 803 804. ETEC+ is an online business based in New South Wales, Australia.